Admissions
Your path to recovery starts with a single call
Getting Started
We understand that reaching out for help is one of the most courageous decisions you will ever make. Our admissions team at AXIS Rehab is here to make the process as smooth and stress-free as possible. From your very first phone call, a dedicated admissions coordinator will walk you through each step — answering questions, verifying insurance, and coordinating your arrival at our treatment center in Clairemont Mesa.
Most clients are admitted within 24 to 48 hours of their initial call. We handle the logistics so you can focus on what matters most: beginning your recovery. Whether you are seeking help for yourself or a loved one, our compassionate team is available around the clock at (858) 288-4583 or via email at [email protected].
Admissions Process
Call Us
Reach our admissions team at (858) 288-4583 or email [email protected]. We are available 24/7.
Assessment
Our clinical team conducts a confidential assessment to understand your needs and determine the appropriate level of care.
Insurance Verification
We verify your insurance coverage and discuss payment options to ensure a smooth financial process.
Arrival
We coordinate your arrival details and welcome you to AXIS Rehab to begin your treatment journey.
Insurance We Accept
We work with most major insurance providers. Contact us to verify your specific coverage.
- Aetna
- Blue Cross Blue Shield (BCBS)
- Cigna / Evernorth
- UnitedHealthcare (UHC)
- Humana
- Magellan Health
- Tricare
- Medicare
- Medi-Cal (Medicaid)
- Anthem Blue Cross
- Kaiser Permanente (out-of-network)
- Health Net
- Beacon Health Options
- First Health Network
Don't see your provider? Call (858) 288-4583 to discuss your options.
What to Bring
Packing for treatment does not need to be overwhelming. Below is a guide to help you prepare for your stay at our facility:
- Valid photo ID and insurance card
- Comfortable, casual clothing for 5-7 days (we have on-site laundry)
- Closed-toe walking shoes and sandals
- Weather-appropriate layers (San Diego mornings can be cool)
- Toiletries (non-aerosol, alcohol-free products only)
- Prescription medications in original labeled containers
- A journal or notebook
- Phone numbers of supportive family and friends
- A small amount of spending money for personal items
Please leave at home: weapons, drugs, alcohol, aerosol products, valuables, and electronics beyond a basic cell phone (used during designated hours only). Our staff will review all belongings at check-in to ensure a safe environment for everyone.
Frequently Asked Questions
How long does treatment typically last?
Treatment duration depends on the level of care. Medical detox generally lasts 3 to 7 days. Residential treatment ranges from 30 to 90 days. Our outpatient programs run 2 to 12 weeks. Your clinical team will recommend the appropriate length of stay based on your individual assessment and ongoing progress.
Do you accept insurance for addiction treatment?
Yes. AXIS Rehab is in-network with most major insurance carriers including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Humana, Tricare, and Medi-Cal. Our admissions team will verify your coverage and explain any out-of-pocket costs before you arrive at our treatment center.
Is your detox program medically supervised?
Absolutely. Our detox program operates under 24/7 physician and nursing supervision. We use evidence-based medication-assisted treatment (MAT) protocols to manage withdrawal symptoms safely and minimize discomfort. Our medical team monitors each client continuously throughout the process.
What types of therapy do you offer?
Our treatment center utilizes a wide range of evidence-based and holistic modalities including CBT, DBT, EMDR, motivational interviewing, trauma-informed care, nature-based eco-therapy, art and music therapy, mindfulness meditation, family systems therapy, and 12-step facilitation.
Can I visit my loved one during treatment?
Yes. We encourage family involvement in the recovery process. Our facility has a dedicated family visitation suite, and we schedule regular family therapy sessions and visiting hours. Specific visitation policies are shared with families during the admissions process.
What happens after I complete residential treatment?
We create a comprehensive discharge and aftercare plan before you leave our campus. Most clients step down to our intensive outpatient program, and we connect everyone with local support groups, sober-living referrals, alumni programming, and ongoing therapeutic resources in the San Diego area.
Do you treat co-occurring mental health disorders?
Yes. Our dual diagnosis program is a cornerstone of our treatment approach. We treat conditions such as depression, anxiety, PTSD, bipolar disorder, and other mental health challenges alongside substance use disorders, using integrated psychiatric care and specialized therapeutic groups.
How quickly can I be admitted?
In most cases, we can facilitate admission within 24 to 48 hours of your initial call. Our admissions coordinators work efficiently to verify insurance, complete pre-admission assessments, and coordinate travel arrangements so you can begin treatment as soon as possible.
Is my treatment information kept confidential?
Yes. AXIS Rehab complies fully with HIPAA and 42 CFR Part 2 federal regulations, which provide the highest level of confidentiality protection for substance use disorder treatment records. We will never share your information without your explicit written consent unless required by law.
What if I do not have insurance?
We believe cost should never be a barrier to recovery. Our admissions team can discuss self-pay options, sliding-scale fees, payment plans, and assistance in applying for Medi-Cal coverage. Call us at (858) 288-4583 to explore the options available to you.
Ready to Begin?
Our admissions coordinators are standing by to help. Calls are free and confidential.